The Opposite of What You Expect In our previous four segments we have examined “Meaning Business” – calmness, keeping your mouth shut...

Upping the Ante In our previous segment we became familiar with the various types of “whiny backtalk.” Familiarity reduces the element of...

Eliminating the Element of Surprise In our previous segment we learned the Cardinal Error of dealing with backtalk. The Cardinal Error of...

Upset Is Weakness In our previous segment we learned that calm is strength and upset is weakness. To put this statement into perspective,...